Terms and conditions

 
ORDERING CHRISTMAS TURKEYS FOR FARM COLLECTION
 
  • All orders placed for farm collection will need to be collected on either Wednesday 22nd December 2021 or Thursday 23rd December 2021 between 10.00 and 18.00. Any other time only by a pre-arranged appointment.

  • Lydiard Turkeys only produce a small number of turkeys each year. Orders are taken on a first come first serve basis.

  • All orders must be received with payment in full via our online shop. We made the decision in 2018 to only accept payment in full at time of ordering rather than a £20 deposit. This is in line with all other online shopping websites and enables us to keep our prices down (by saving us high bank charges) and also helps us provide a more efficient service at collection.

  • Our cut off date for farm collection orders is Monday 13th December 2021 or before if we have sold out.

  • Orders may be placed online via our website shop. The full amount is paid via paypal/Sagepay/credit/debit card. No card details are retained by Lydiard Turkeys.

  • We will always try and accommodate a size change if possible so please email if you will need to do this.

  • You will receive an email as a confirmation of your order within 48 hours, please check your junk email if you have not received this.

  • Collection details will be on the email and closer to collection date on our website. please make a note of this.

  • We (Lydiard Turkeys) reserve the right to cancel any order placed if we can not fulfil your order due to insufficient stock or incorrect pricing. We would either offer an alternative or refund you in full. All correspondence would be via email if an address has been provided.

  • If placing an order via the phone, we will place the order via the online shop on your behalf.

  • All orders are processed by Chris & Lindsay Rumming, please email if you have any problems with ordering.

  • Due to the nature of the product we can not guarantee an exact size.

  • Cancelling an order - As a small business we really hope you do not need to cancel an order already placed. If you request a cancellation of an order, we will refund your payment minus any processing fees up to the value of £5.00 within 5 working days. Any request for a cancellation and refund must be made via email. No cancellations possible after 1st December 2021.

 

 
CHRISTMAS TURKEYS - LOCAL DELIVERIES
 
  • Local deliveries must be paid for in full and will be made by ourselves not a courier service, hence we can only deliver to the specified postcodes.

  • Your turkey will be delivered on Wednesday 22nd December, time will be specified nearer to the delivery date . SN1, SN2, SN3, SN4, SN5, SN6, SN25, SN26, SN38 postcodes only.

 

 
CHRISTMAS TURKEYS - CLICK AND COLLECT SERVICE
 
  • Click and collect service is only available on Wednesday 22nd December between 10am and 11am from The Aquatic Habitat, Shurdington, Gloucestershire. If your turkey is not collected it will be returned to the farm for collection.

  • Conygree Farm, Aldsworth - Collection on Thursday 23rd December between 12 and 3pm

  • Lawn Farm Shop, Pewsey - Collection from 10am Wednesday 22nd December 

 

PRIVACY POLICY

The information you provide to us when ordering from Lydiard Turkeys - Name, Address, Email address, Telephone number and orders will be stored on our own secure computer for customer assistance when repeat ordering. No other person other than Chris, Lindsay or Andy Rumming have access to this.

We (Lydiard Turkeys) do not store any payment information. Payments are made using a secure connection via Sagepay and/or Paypal

Your email address is used as our preferred method of contact and this will be stored on our secure data base for contacting you regarding our own products only, no more than 12 times a year (if you select to be contacted)

We will never share your details.

You are free to unsubscribe at anytime.

We will only use your telephone number if you have not collected your products on the specified day or for delivery purposes.

 

 

 

ORDERING OF OTHER PRODUCTS - LAMB, MUTTON & BEEF
 
  • We also produce our own Lamb, Mutton & Beef on the farm. Due to the seasonal nature of these we have specified collection days which will be stated at time of ordering.

  • Full Payment must be made to secure an order.

 

 

 
WEBSITE USE
  • This website and all of it's contents are the property of Lydiard Turkeys, Chris Rumming, Lindsay Rumming & Andy Rumming.

  • It has been designed and is moderated by Lindsay Rumming.

  • No area of this website may be reproduced without the consent of the owners named above.

  • The contents of this website are written by Chris, Lindsay and Andy Rumming and it is all accurate to the best of our knowledge.

 

 
 
RETURNS POLICY
 

Due to the nature of the products returns are not accepted.

COMPLAINTS PROCEDURE

It is your responsibility to check your order carefully immediately on receipt of goods. In the unlikely event of goods being unsatisfactory, damaged or incomplete you should contact us within 2 working days, after this time period has elapsed we will be unable to consider complaints.

 

 
ABOUT US
 

Lydiard Turkeys is a trading name of D W Rumming & son, it is run by Chris and Lindsay Rumming.

The website and all orders are taken and moderated by Lindsay and Chris Rumming and your details will never be sold or used for any other purpose than to contact you ourselves about our our own products.